Agreement for accommodation providers.
General provisions of the contract
- The accommodation in question, confirmed having received a copy of this cooperation agreement, (hereinafter called the "Agreement"). This agreement is an integral part of the general conditions of Sparante.com.
- The accommodation provider in question declares that it agrees with both the contract and the general terms and conditions of Sparante.com
Availability, Rates and Services
- The property is not obliged to offer a quota of overnight stays to www.sparante.com, but is committed to offering the best price guarantee. This means that for the same type of room, during the same arrival and departure dates, as well as with the same services, no offer at the most advantageous prices will have to be shown online or offline.
- In addition to this, the property guarantees that the guest, who books the room through www.sparante.com, will receive the same services as those who booked the same room at the rates of the official price list (eg. access to the pool, gym, wellness, parking, internet or breakfast included, if normally included in the services offered).
Updating and data quality
- The structure undertakes to regularly check and update its data on the www.sparante.com website (eg types of accommodation, prices, availability, texts, photos and layout features).
Reservation requests must be confirmed
- The structure is required to fulfill and approve each booking request, based on its availability and the prices made available on www.sparante.com and to accept the guest as a contracting party.
- The accommodation property undertakes to keep its staff informed about requests for reservations, regarding the reservations received through the website www.sparante.com and especially on the rights and duties in relation, so as to always provide the accurate information to customers, regarding accommodation prices, services and availability.
Duration and Termination
- The contract is entered into for an indefinite period. Any written cancellation (by e-mail) must be made taking into account a cancellation period of 30 days. Bookings of accommodation that will be accepted during the cancellation period must be fulfilled without disadvantages for the client.
General conditions of Sparante.com, Embraport 1, 8424 Embrach - CH
- The following definitions apply throughout the contract.
- "Best Price Guarantee" means the guarantee provided by www.sparante.com that the www.sparante.com website offers the best price for a type of accommodation and that it will not be possible to find a more advantageous price with the same arrival and departure dates , same services, neither online nor offline.
Rights and duties of the accommodation property
- The information that the accommodation property makes available for use on the site www.sparante.com must include details on the structure in question, including images, descriptions and features, services, room types available and bookable, room prices . It would be advantageous for the property to indicate the prices of the various extra paid services that are offered (eg. Massages, Wellness area, ski rentals and so on).
- In any case, www.sparante.com reserves the right to modify or remove any incorrect or incomplete information or which may violate the general conditions of www.sparante.com
- In addition to this, the property is committed to ensuring that the information entered and related to it are always true, correct and not misleading.
- The property is responsible at all times for the accuracy and updating of its information, including:
- room availability and prices.
- The property is required to update the information on it at regular intervals, so that all indications, in particular prices and availability, are always up to date and correct. The property commits itself (unless otherwise agreed with www.sparante.com) to insert and process all the changes, updates and / or additions to the structure information directly online through the personal area that is made available for each participating property, on the website www.sparante.com.
- If the property has made different agreements with www.sparante.com we would be pleased to perform this type of work as a service on our part, provided that the property sends us by email, all data (photos, prices, descriptions, etc .. ) at least 14 days before the change is valid.
Duties of the structure towards the guest
- The guest has the right to be able to book the room, provided that it is available, with the percentage discount (which the structure offers on the site of www.sparante.com) on the price noted in the official price list of the property. However there is no entitlement to discounts for additional services such as extra beds, half-board or tourist tax.
- The interested customer can send his reservation request to the property, through the electronic reservation request form on www.sparante.com. The property must confirm reservation requests. The discount offered by the property is valid only if the reservations for the aforementioned rooms will be sent from the website www.sparante.com.
- As the customer who makes the reservation from the www.sparante.com website will be charged the fee of CHF 10.00 for each reservation, the property undertakes to verify that each customer who presents a reservation via the www site .sparante.com has the receipt of payment of the sum of CHF 10.00. The receipt that the customer will present must be in the name of the same person to whom the booking is made out. The absence of the receipt of payment of the fee of CHF 10.00 the property will not grant the customer the agreed discount. In the event that the customer is exempt from paying the fee, this will be automatically marked on the reservation.
The property undertakes to grant Sparante.com equal rates.
- The property is required to verify that the rates reserved for www.sparante.com in the periods decided by the accommodation are better for the same room category, the same date, the same number of guests, restrictions and the same or better clauses, including breakfast, at the rates that will be offered on the website, app or call center (including the customer reservation system) of the accommodation property or directly in the accommodation property as well as at a competitor of www.sparante.com, which is a commercial partner of the property in question or is connected in any other way to the property.
Reservations, complaints and best price guarantee
- The property regularly checks the booking requests received and confirms them to the guest in question within a period of 12 hours and no later.
- Once the reservation request has been confirmed by both parties (property and client), a direct contract (and therefore a legal relationship) is achieved, that is to say exclusively between the property and the guest.
- The property undertakes to approve each booking request according to the availability and prices made available on the www.sparante.com website and to accept the guest as a contracting party..
- The customer will not be charged any extra administrative fees on the price entered on www.sparante.com, regardless of the extra costs and fees defined in the booking confirmation (tourist taxes or other). The tourist taxes and extra taxes must be visible on the description of the property, moreover the property undertakes not to add additional fees in the case that payments are made by credit or debit card.
- All complaints relating to the property, the products/services offered, modified or made available by the property itself, or to particular requests of the guest must be managed by the property in question without any intervention by www.sparante.com
- In the event that either the guest or the property wishes to use www.sparante.com as an intermediary between the two parties to facilitate communication, it will be our duty to put ourselves at the service of both parties.
- In the event of a claim from guests regarding the best price guarantee, it will be our duty to immediately contact the property in question, and providing all receipts and information in this regard. It will be the duty of the property to immediately make the price adjustment and reimburse the customer if he paid a higher price than the one published on the www.sparante.com website. In addition, the property immediately adjusts the booking price of the corresponding guest.
Overbooking and cancellation
- The property undertakes to make available the reserved rooms and to inform the guest immediately if it can not fulfill its duties established in this contract for any reason. The property also undertakes to do everything possible to offer alternative solutions of equal or better quality. In the event that this leads to additional expenses for the guest, the property undertakes to bear the additional costs. In case no room is available on arrival, the property will have to commit to:
- a) find an appropriate alternative property of equal or better quality compared to the property in which the guest has made the guaranteed reservation and offer a private transfer free of expenses to the proposed property as an alternative.
- The property is not authorized to cancel booking requests once they are confirmed.
Admin area for properties
- www.sparante.com makes available to all the properties a username and password (chosen by the property at the time of free registration on the website). With these data, the property has the possibility of access to the administrative area. The username and password must be treated with extreme confidentiality. In the case of any breach of security or abuse the property is asked to immediately inform the administration of www.sparante.com by email or sms, indicating the name of the property and the location.
Rights and duties of www.sparante.com
- www.sparante.com has the right (free of cost) to reproduce, let reproduce, disclose and use (and publicly use without limitation, transmit, copy and make public in any other way) information relating to the accommodation property for reasons of marketing.
Customer data and guest ratings
- www.sparante.com transmits to the property, the reservation request made by the guests, with the relative information including: the date of arrival, the number of nights, the category of room, the price of the room, the name of the guest, the address, as well as other specific requests and comments, indicated by the host.
- After the stay of the guest in the property, www.sparante.com gives the guest the opportunity to evaluate his stay in the property according to certain parameters.
- www.sparante.com reserves the right to publish these comments on its platform.
- www.sparante.com is not obliged to check the comments left by customers and is not the author of the comments themselves.
- In the event that ratings posted on our platform by guests contain obscene words or names of people, www.sparante.com reserves the right to reject, modify or remove inadequate assessments, obscenity or the presence of names of persons.
- www.sparante.com is not responsible for and does not respond to the content and consequences of the publication or dissemination of comments or evaluations.
Marketing, online marketing
- www.sparante.com is allowed to advertise the property on the platform, using the name of the property for reasons of offline and online marketing.
- www.sparante.com promotes online marketing measures at its discretion and at its expense.
Liability and damages
- www.sparante.com assumes no responsibility in the event of suspension (transitory and / or partial), interruption, suspension of use, failure or non-availability of the platform, service and / or administrative area.
Duration, conclusion and termination of the contract
- Any Contracting Party may conclude the contract with immediate effect and without prior written notice, or break it against the other Contracting Party, in the event that:
- one of the conditions of the contract on the part of the other contracting party is seriously violated (an example may be the violation of the guarantee of equal prices, or insert untrue information or even a considerable amount of complaints from the guests)
- In accordance with the terms of this contract, after the conclusion of the contract, the accommodation property must accept the reservations of guests already received before the cancellation of the contract for a period that goes even after the conclusion of the same.
- For example: the customer reserves and the reservation is confirmed, on 20.09.2019 for 4 days from 01.10. to 05.10.2019. The structure terminates the contract on 28.09.2019 immediately. In this case the structure undertakes to receive guests who have reserved accommodation for the pre-established period.
- In the following cases www.sparante.com is authorized to immediately terminate its services to the accommodation property:
- a) in the event that the accommodation property will insert in the personal area of our site www.sparante.com reports incorrect, misleading or inappropriate information on the property itself
- b) in the event that the accommodation property charges one or more customers a higher price than the one posted on the www.sparante.com website
- c) in the event that www.sparante.com receives more legitimate and serious complaints from guests, who have booked in the accommodation via the website www.sparante.com
- In the event that during a year (365 days) more than 5 reservations should be canceled, sparante.com reserves the right to cancel the contract with the property immediately, close the account and cancel all offers published by the same owner on the website. www.sparante.com.
- Unless otherwise stipulated in the contract, this contract is subject exclusively to Swiss law and is interpreted exclusively under Swiss law.
- Unless otherwise stipulated in the contract, disputes arising out of or in connection with this contract are brought exclusively before the competent courts in Switzerland and discussed there.
- The competent court (place of performance) is, as far as permitted by law, Zurich.
- The partner property undertakes to inform www.sparante.com immediately and in writing via e-mail, or letter on any changes in address, contact details or other essential information for the business relationship.
- www.sparante.com is authorized to modify these general conditions in a reasonable manner. The changes and additions are communicated through our website and written notices (via Email). They are considered approved if no objections are raised in writing by letter or e-mail within a month.
This website can only be used by people with a minimum age of 18 years.
- The company Sparante.com can be contacted at the following address:
8424 Embrach S
or through our Contact Form
Last update: 10.03.2019